The Giddy Guarantee 🐾

At Giddy Kitty®, we believe playtime should spark joy, enrichment, and the thrill of the hunt for cats everywhere.

That’s why eligible purchases made directly from Giddy Kitty are backed by the Giddy Guarantee.

If you or your cat aren’t completely happy with your purchase within 30 days, we’ll help make it right with either:

1) A replacement product, or

2) A refund


Simply reach out to our team at hello@giddykitty.com with your order number and a quick note about how we can help, and we’ll take care of you!


Please Note:

  • Valid for eligible purchases made directly through giddykitty.com
  • The Giddy Guarantee currently applies to non-consumable toys and accessories
  • Treats and other consumable products are eligible for refund or replacement only if unopened
  • Requests must be submitted within 30 days of delivery
  • Limit one replacement/refund per product/order at our discretion


We created Giddy Kitty to make enrichment play feel more exciting, rewarding, and interactive for both cats and the humans who love them. Some cats may need a little encouragement, patience, and positive reinforcement while exploring new types of play — and that’s completely okay! 🐾

Tips for Success

Every cat plays a little differently! Some cats immediately dive into enrichment play, while others may need a little encouragement while trying something new.

If your cat needs help getting started, check out:

We’re always happy to help you find the best way to spark your cat’s natural hunting instincts and make playtime feel rewarding for both of you!